Privacy Policy

1. About this Privacy Policy

PT Key Span Solusindo ("Solusindo", "we", "us" or "our") respects the privacy of the individuals whose personal data we collect and process.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data obtained through our website and related communications.

We process personal data in accordance with applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection (the PDP Law).

2. Personal Data We May Collect

The personal data we collect depends on how you interact with us and may include:

• your name;
• your company or organisation;
• your job title;
• your email address;
• your phone number;
• information you provide when you make an enquiry or contact us;
• information submitted in connection with job or recruitment enquiries; and
• technical information generated when you use our website, such as your IP address, browser type, device information and website usage information, collected by our website or analytics services.

We generally do not intend to collect sensitive or special-category personal data through our public website, except where necessary for a specific purpose and permitted by applicable law.

3. How We Collect Personal Data

We may collect personal data:

• directly from you when you contact us, submit an enquiry, or communicate with us;
• when you provide information in connection with employment or recruitment;
• through your interactions with our website;
• from organisations that have a business relationship with us; and
• from publicly available sources, where appropriate and lawful.

4. Why We Process Personal Data

We may process personal data for the following purposes, including:

• responding to enquiries and communicating with you;
• providing information about our services;
• establishing and managing business and client relationships;
• considering job applications and recruitment enquiries;
• managing and improving our website;
• maintaining the security of our website, systems and operations;
• complying with our legal, regulatory and contractual obligations; and
• other purposes reasonably related to the circumstances in which the information was collected and permitted by applicable law.

We will process personal data on an appropriate legal basis in accordance with applicable Indonesian law. Where consent is required, we will obtain it in accordance with applicable requirements.

5. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

• authorised employees and personnel;
• service providers who assist us with information technology, website hosting, communications, professional services or business administration;
• affiliated or related companies where necessary for legitimate business purposes;
• professional advisers, auditors, insurers and other advisers;
• government authorities, regulators or law enforcement bodies where required or permitted by law; and
• other parties where you have authorised the disclosure or where disclosure is permitted by law.

We do not sell personal data.

Where service providers process personal data on our behalf, we expect them to handle it appropriately and in accordance with applicable legal requirements.

6. International and Cross-Border Data

Solusindo operates in an international business environment and works with clients and business partners outside Indonesia, including in Australia.

As a result, in some circumstances personal data may be accessed from, disclosed to, or processed in other countries.

Where personal data is transferred outside Indonesia, we will take appropriate steps as required by applicable Indonesian law to protect it.

7. Security

We take reasonable organisational, technical and physical measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Access to personal data is limited to employees and service providers who require access for legitimate business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, to meet legitimate business needs, or as required by applicable law.

Where personal data is no longer needed, we will take reasonable steps to delete, destroy or dispose of it in accordance with applicable requirements.

9. Your Rights

Subject to the PDP Law and other applicable requirements, you may have rights in relation to your personal data, including the right to:

• obtain information about the identity and accountability of the party requesting or processing your personal data and the purpose of the processing;
• access and obtain a copy of your personal data;
• request correction or updating of inaccurate personal data;
• request deletion or destruction of personal data in the circumstances prescribed by law;
• withdraw consent where processing is based on consent;
• object to certain processing or request that processing be restricted or suspended as provided by law; and
• exercise other rights available under applicable Indonesian personal data protection law.

Some rights may be subject to legal exceptions or requirements.

To exercise your privacy rights, please contact us using the details below. We may need to verify your identity before responding to your request.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies that are necessary for the operation and security of the website, or that help us understand how the website is used.

Where optional analytics or similar technologies are used and consent is required by applicable law, appropriate information and choices will be provided to website users.

You can also control cookies through your browser settings.

11. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information provided by those organisations before providing personal data to them.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website, technology or applicable legal requirements.

The current version will be published on our website together with the date it was last updated.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights in relation to your personal data, or wish to raise a privacy concern, please contact:

PT Key Span Solusindo
Sleman, Daerah Istimewa Yogyakarta, Indonesia
Email: office@keyspanid.com

Further information about the company and contact details are available through our website.